Memorial Hospital of Carbondale is once again among the top 15% of hospitals in America for patient satisfaction.
The Healthgrades Outstanding Patient Experience Award recognizes hospitals for patient satisfaction based on a survey of questions about doctor and nurse communication, hospital cleanliness, noise levels and medication.
The administration and staff attribute much of their success to the adoption of lean processes, which provide daily data to improve patient care.
Patient care manager for Memorial's surgical department, Stacy Odum, says the frontline employees play a major role in developing patient care policies.
Nursing services director Cindy Frenkel says it's nice for nurses to receive gratitude from the one's they serve.
This is the 6th year in a row Memorial Hospital has earned the patient experience award.