The Miami Airport is just a short flight from Puerto Rico. But on Saturday afternoon, at the American Airlines rebooking counter, it felt very far away.
A Boeing 777 scheduled to land at San Juan had seemed poised to take off that morning — passengers seated, luggage loaded, doors closed. But after a few fruitless hours, it unloaded at the gate. Hundreds of passengers were stuck, again, unable to check on their family or make it back home.